Terms & Conditions
Cointative.com an online website and platform that allows users to securely trade digital assets. Our mission is to be the safest, easiest and most transparent digital asset platform in existence. These Terms of Service (the “Terms”), the Privacy and Transparency Statement and any and all other agreements between Cointative and its users will use the following definitions: - “Customer,” “user,” “you,” and “your” refers to the person or entity accessing and/or using Cointative.com - “Company,” “our,” “Cointative,” “Website,” “we,” and “us” collectively refers to the online website and platform “Cointative.com” and its owners, directors, officers, employees, operators, agents, insurers, suppliers, and attorneys. - “Party” may refer to either you or us, and “Parties” refers to both you and us. For the avoidance of any doubt, the contracting parties in our Terms are you and Cointative.com. - “Asset,” “digital asset,” “coin,” “cryptocurrency,” “funds,” “good,” “ledger entry,” and “token” refer to Blockchain-based software ledger data entries.
1. Acceptance of Terms
By accessing the website, you agree to be bound by our Terms and all applicable laws, rules and regulations, and you agree that you are responsible for compliance with, and that you are compliant with, all applicable laws, rules, and regulations. If you do not agree with any of our Terms, you are prohibited from using or accessing the Website or platform; your only recourse is to stop using the Website. Any use of the Website is your deemed acceptance of our Terms as they may be modified and amended from time to time.
Cointative.com may revise our Terms at any time and without notice to you or third parties. By using the Website, you agree to be bound by the then-current version of our Terms. Continued use of the Website after a revision may affect transactions or other activities that you have already undertaken. We reserve the right to make any changes retroactively. You should check back often in case our Terms undergo changes.
By using the Website, you represent and warrant that you are: 1. at least 18 years old and have full capacity to contract under applicable law, 2. only transacting on Cointative with legally-obtained funds that belong to you, 3. not furthering, performing, undertaking, engaging in, aiding, or abetting any unlawful activity through your relationship with us or through your use of Cointative, and 4. complying with and obeying all applicable laws, rules and regulations. We reserve the right to terminate your access to Cointative for any reason and in our sole and absolute discretion. Use of Cointative is void where prohibited by applicable law
3. Restrictions on Use
3.1. Prohibited Jurisdictions
You are prohibited from using or accessing Cointative from North Korea. Transactions from users in these jurisdictions are prohibited, and Cointative may seize any funds from users in these jurisdictions and donate them to a charity at Cointative’s sole discretion. By accessing this site or any services therein, you represent and warrant that you are not physically located in these prohibited jurisdictions.
3.2. Source of Funds
You are prohibited from using or accessing Cointative to transmit or exchange digital assets that are the direct or indirect proceeds of any criminal or fraudulent activity, including terrorism or tax evasion. Cointative reserves the right to deny, delay, or cancel a transaction it perceives as a risk of criminal or fraudulent activity
3.3. Abuse of Platform
You are prohibited from using or accessing Cointative in an abusive manner. This may include, without limitation and in Cointative’s sole discretion, submission of transactions or other data which imposes an unreasonable or unmanageably large load on the Cointative platform, whether or not it interferes with normal operations.
Cointative and all its services may be used only as a mechanism of software ledger entry translation between the user and Cointative, i.e. all transactions processed by Cointative are two-party transactions. You are prohibited from using Cointative for the purpose of translating ledger entries with any other parties. For the avoidance of doubt, you must be the beneficial owner of both the sending address of the input assets, the destination address and the refund address for each transaction.
4. Prices, Exchange Rates, and Confirmations
Cryptocurrency and digital assets are highly experimental and risky. Cointative’s service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without users necessarily being aware of these changes. For normal orders (i.e., all orders except “Precise Amount” orders), the exchange rate you receive is calculated at the time your payment is accepted. Due to varying security between Blockchains, your payment is typically considered “accepted” at one block confirmation. Cointative may occasionally accept a payment with zero confirmations, though this decision is at Cointative’s sole discretion. It is important to note that a payment being broadcast to the Blockchain network does not constitute an acceptance by Cointative of that payment. Users who are sensitive to the exchange rate they receive should use Cointative’s “Precise Amount” feature, which guarantees an exchange rate for a specified period of time. The user’s payment must be received and accepted by Cointative within that period in order to receive the guaranteed exchange rate. You may contact customer support for more information on exchange rates.
Cointative only accepts one deposit per transaction ID (“TXID”). If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange will not be completed. User deposits to Cointative that do not confirm within 48 hours of being detected will be cancelled. Refund requests will be honored after the deposit is confirmed on the Blockchain.
5. Returns and Refund Policy
Digital assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We are not responsible for any risk in use of the Website, including, without limitation, exchange rate risk and market risk. All sales after a Cointative exchange are final. You must submit a refund address for every transaction in the event that a refund is required in accordance with our Terms below. Failure to submit a refund address at the time of a transaction may result in your ineligibility to receive a refund. To submit a refund request to us, fill out and submit the form available on the Cointative Help Center, located here: [email protected]
5.1. Form of Refund
If an error occurs with a user’s exchange or interface on the user’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the user’s deposited asset or the outgoing asset to which the user was exchanging. In most cases, the asset deposited by the user will be refunded to the user if the Order Status page indicates the exchange failed by displaying “failed,” or the exchange is stuck in “awaiting exchange,” “pending confirms,” or “awaiting deposit” stages. The outgoing asset will be sent to the user if the Order Status indicates a successful exchange by displaying “Done” or “Completed.” Cointative will handle requests from users on a case by case basis. Any decisions by COINTATIVE with respect to the refunds or exchanges are final.
5.2. Refund Fees
All transactions from COINTATIVE to a user’s outgoing asset wallet are subject to all posted fees, including, but not limited to, miner fees. A full list of all fees is available on the Website.
5.3. Refund Period
Users have a maximum of 90 days to reclaim any assets that are held in the COINTATIVE system due to any error, whether by you or us. Refund requests submitted after the 90-day period will not be refunded. Any decisions by COINTATIVE with respect to refunds in these circumstances are final.
5.4. Extraction Fees
Digital assets sent to the incorrect address (e.g., GNT sent to an ETH address) will be charged an extraction fee denominated in the mis-sent asset using then-current exchange rates. A full list of all fees is available on the Website. The asset extraction process can take up to 90 business days. If a user wishes to expedite this process, additional charges may apply.
5.5. Unsupported Assets
Unsupported digital assets that are deposited into our system to unrelated wallets cannot be extracted or returned. COINTATIVE reserves the right to handle this on a case-by-case basis. Any decisions by COINTATIVE with respect to such assets being deposited when no longer supported are final
5.6. Minimum Refund Amounts
Deposits under the amount posted on fee schedule on the Website are too small to be refunded due to the mining fee and administrative costs. COINTATIVE will not refund any assets that are worth less than the posted amount. Users are advised not to use the service for orders under this size.
6. Third-Party Phishing Scams
There are fake websites pretending to be COINTATIVE known as "phishing scams.” They often use a misspelled URL that looks like "Cointative.com" in order to trick users into sending those funds. DO NOT USE ANY SERVICE THAT ISN'T LOCATED EXACTLY AT THE “WWW.COINTATIVE.COM” DOMAIN. COINTATIVE is not responsible for funds that have been sent to any fake COINTATIVE phishing scams. It is the responsibility of the user to verify they are visiting the correct domain and to search for the security certificate in the URL bar of their browser, which may look like this: Users should not trust private messages, solicitations or requests for funds from people claiming to represent COINTATIVE unless you have verified that it is an official request from a COINTATIVE employee. When in doubt, contact us directly to verify any messaging. Stay diligent and please report any phishing scams to our team through the COINTATIVE Help Center, located here: [email protected]
From time to time, we may need to spend time dealing with issues brought to us by customers. Where any customer issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the customer issue.
8. Investment Advice
COINTATIVE does not endorse or recommend any particular digital asset, transaction, or purchasing strategy. No content on the COINTATIVE website nor communications with company personnel constitutes purchase or investment advice and independent advice should be sought where
appropriate. You acknowledge and agree that all purchase decisions are made solely by you and COINTATIVE bears no responsibility or liability for the outcome of your decisions.
The digital assets available on the COINTATIVE platform are not securities and users should not expect profits from the purchase of any digital asset. All purchases should be made with the intent to make use of the underlying utility of the digital asset.
9. Privacy and Transparency Statement
COINTATIVE respects the privacy of its users by not requesting any information that is unnecessary for the use of the service or to comport with our obligations under applicable law. COINTATIVE also does not in any way obscure the information that it does request or obtain. Due to the inherent transparency of Blockchains, transactions to and from COINTATIVE are public and easily correlated. Utilizing COINTATIVE to obscure transactions or assets in any way is pointless, ineffective, and ill-advised. Law enforcement has full access to Blockchain information that goes in or out of COINTATIVE’s system.
You accept that COINTATIVE will comply willingly with all legal requests for information from it. We reserve the right to provide information to law enforcement personnel and other third parties to answer inquiries, participate in investigations, respond to legal process, respond to the order of a court of competent jurisdiction and those exercising the court’s authority, and to protect COINTATIVE and our users. By accepting our Terms, you expressly allow us to export data outside of the jurisdiction in which you reside or are located when you access COINTATIVE.
You agree and accept that you will comply fully with any investigations initiated and conducted by COINTATIVE for any reason. This includes, without limitation, responding to interrogatories and furnishing materials to COINTATIVE within the timeframe prescribed by us. You must not impede or delay any investigation conducted by COINTATIVE.
Use of COINTATIVE may carry financial risk, and is to be used as an experimental software utility only. In no event shall COINTATIVE be liable or responsible for any damages, claims, applications, losses, injuries, delays, accidents, costs, business interruption costs, or other expenses (including, without limitation, attorneys’ fees or the costs of any claim or suit), nor for any incidental, direct, indirect, general, special, punitive, exemplary, or consequential damages, loss of goodwill or business profits, loss of cryptocurrency or digital assets, work stoppage, data loss, computer failure or malfunction, or any other commercial or other losses directly or indirectly arising out of or related to: our Terms; the Privacy and Transparency Statement; any service of COINTATIVE; the use of COINTATIVE; any use of your digital assets or cryptocurrency on COINTATIVE by any other party not authorized by you (collectively, all of the foregoing items shall be referred to herein as “Losses”).
COINTATIVE is hereby released by you from liability for any and all Losses. We disclaim any and all warranties or guarantees, including any warranty of merchantability and warranty of fitness for any particular purpose. The foregoing limitations of liability shall apply whether the alleged liability or Losses are based on contract, negligence, tort, strict liability, or any other basis, even if COINTATIVE has been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies.
Notwithstanding anything else in our Terms, in no event shall the combined aggregate liability of COINTATIVE for any Loss hereunder exceed 50 EUR.
12. Contact Us
COINTATIVE employs a robust support staff ready to discuss with you any questions, complaints or issues you may be having with COINTATIVE. We cannot guarantee a response time, but we make efforts to respond within 48 hours. The easiest way to contact us is through the COINTATIVE Help Center, located here: [email protected] For all correspondence, please include any necessary identifying information such as your name, return email or physical address, and any transaction IDs relevant to your request. Failure to do so may prevent us from providing a response.
The materials contained in the Website are protected by applicable copyright and trademark laws and treaties.
If any provision of these Terms is to any extent illegal, otherwise invalid or incapable of being enforced, such term shall be excluded to the extent of such invalidity or unenforceability and all other terms hereof shall remain in full force and effect. To the extent permitted and possible, any invalid or unenforceable provisions shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable provision.
15. Entire Agreement
These Terms completely and exclusively state the agreement between you and COINTATIVE regarding their subject matter. These Terms supersede and govern all prior or contemporaneous understandings, representations, agreements, or other communications between you and COINTATIVE, oral or written, regarding such subject matter.